What It Is

Delivering application, infrastructure and security services through ongoing and regular support to your organization. We offer Software Managed Services and Infrastructure Managed Services.


Smarter Staffing: With ETG’s support, there is no need to hire a full-time person or staff internally to manage your organization’s software.

Deep Expertise: Instead of relying on one single person, ETG offers a team of experts to support your initiatives.

Availability: ETG support is available 24/7/365.

Managed IT Support Services | DevOps Services | Managed Services IT | IT Infrastructure Management Services | Buffalo, NY

How Managed Services Work

ETG will work closely with your organization to handle and staff your entire support desk: monitoring, making changes and general support when various issues arise.

Software Managed Services

EmergenceTek has a team capable of providing full management for your software applications. From product management and ownership to development and real-time monitoring, our software managed service offering allows you to rest easy knowing your application is being continuously improved, monitored and maintained.

Available Services


DevOps (“development” and “operations”) combines traditionally siloed teams, their practices, and tools. Under a DevOps model, development and operations teams work together across the entire software application lifecycle, from development and test through deployment to operations. This increases your organization’s ability to deliver applications and services faster.

Help Desk/ Software Support

A well-designed help desk process is your hub for support requests. ETG provides a portal solution, which is a one-stop point of reference that provides centralized information and support management to handle your company’s queries. It works through prioritization, categorization, automated routing, service level management, and escalation capabilities.

Software/Application Monitoring

Our software and application monitoring services strive to detect and diagnose complex application problems to maintain an expected level of service. We monitor your application’s performance trends, including page load time, application availability, response time, error rates, as well as the servers running the application to proactively identify problems and remediate them.

Application Architecture

Application architecture includes all the software modules and components, internal and external systems, and the interactions between them. It is our responsibility to envision and design systems capable of supporting your fast-paced business models. We give you a roadmap and best practices to follow, so that you end up with a well-structured app.

Application Tuning/Optimization

You can use optimization and tuning separately, or in combination to increase the performance of your software or application. While optimization can apply general transformations designed to improve the performance of any application in any supported environment, tuning offers you opportunities to adjust specific characteristics or target execution environments of your application to improve its performance.

Infrastructure Managed Services (IMS)

The administering and managing of technology, information and data in a proactive way. This ranges from the desktop to networking, storage, data, security and cloud-based services.

Available Services

Help Desk

Desktop, software and infrastructure support for those previously engaged in those services with us.

Infrastructure as Code

Infrastructure as Code or IaC is the management of your IT structures using configuration files. This was previously a manual process, which was costly and offered limited scalability.

Infrastructure Monitoring

Infrastructure Monitoring collects and analyzes data from the IT infrastructure and leverages that to improve business performance.

User Access Management / IAM

User Access Management, also known as identity and access management, allows IT administrators to securely manage access to services and resources for all users in an organization. For businesses, this usually includes access to external applications, permissions and security requirements.

Infrastructure Architecture

The designing and establishing of information systems to optimize your business procedures and company operations, resulting in an efficient and smooth workflow.

Help Desk

Whether outsourcing to ETG, or leveraging ETG’s assistance in creating a department inside your organization, a help desk is designed to keep operations running smoothly by providing a single point of reference for handling everything from individual technical problems to total system outages.

Available Services

Desktop Support

Technical support for desktop systems or their supporting hardware to ensure your operation is always achieving your business goals.

Software Application Support

Technical support for a range of software applications and database technologies.

Infrastructure Support

Day-to-day support of your cloud infrastructure to ensure stability and high-performance for your environment.


AWS Select Technology Partner | AWS Technology Partner | AWS Server Migration Service | AWS Database Migration Service

As an organization, ETG offers AWS Select Tier Partnership.

AWS Certified Solutions Architect | AWS Solutions Architect | AWS Server Migration Service | AWS Database Migration Service

Team members have AWS Solution Architect Certifications.

AWS Certified Cloud Practitioner | AWS Cloud Practitioner | AWS Server Migration Service | AWS Database Migration Service

Team members have AWS Cloud Practitioner Certifications.

Talk to us about your project