Operations / Customer Service Manager

     

Job Location: Buffalo, NY

Job Type: Full-Time

Job Title: Operations Manager 

 

A local software company in downtown Buffalo is seeking an Operations Manager to join their team. This position would manage 4 customer service agents, and additional employees as the team continues to grow.

Required Skills: 

  • Demonstrated management skills
  • 5+ years' experience in customer service
  • Well-spoken, strong writing
  • Strong problem solving skills
  • Strong phone skills
  • Passion for quality customer service
  • Experience with Microsoft Excel, Word, and Outlook
  • Ability to manage and de-escalate customers to achieve resolutions
  • Organized
  • Technical background - customer service for software; or computer savvy / teachable. 
  • Background in software training a plus

 

 

Apply Today:

Email: connect@emergencetek.com

Phone: 716-406-4544

Business Hours: M-F, 8:00 AM - 5:00 PM

Office: 403 Main St., Suite 325, Buffalo, NY 14203 

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